To make sure your goods will be despatched by the fastest method possible, for stock items ordered before 1:30pm this will normally be next working day*.
*Subject to unforeseen courier problems
The business operates during office hours. Orders placed outside of these hours, including weekends, will not be processed until the next working day.
Saturday delivery for stock items can be arranged as can early am deliveries, these are changed at a premium and must be arranged with us by calling 01375 651 609.
Mainland UK Courier Carriage Terms
We use tracked courier services to deliver your goods in the fastest and most secure way possible.
Orders under £200 (excluding VAT) we charge £8.95 + VAT per order.
Orders over £200 (excluding VAT) carriage included.
Offshore Carriage Terms
Areas which are not Mainland UK destinations include the Isle of Man, Isle of Scilly, Highlands, Jersey, Guernsey, Inner and Outer Hebrides, Orkneys, Shetland and Northern Ireland. These may be subject to an additional delivery charge. However, should you prefer, we would be more than happy to deliver your order to a Mainland UK destination for you to then arrange further shipping from. This is often dependent on the quantity of goods to be delivered and we shall contact you to provide you with the best carriage price we can offer at the time of receiving your order.
Discrepancies & Returns
Goods are supplied on a commercial buyer basis. Claims for non-receipt, discrepancies or damaged goods must be notified in writing within 24 hours from receipt of delivery. In the event that goods need to be returned, please contact us to arrange collection, and please request the correct return address if you are returning the goods yourself. Damaged goods will be replaced or refunded. Please notify us immediately of any shortages or breakages, these will be despatched / replaced as quickly as possible. While we will replace damaged goods in these circumstances, we do not and will not refund the cost of delivery. We cannot accept returns of personalised items and we may charge a re-stocking fee for very large items. Should you wish to return any other unwanted item, you may do so within 14 days from the date of purchase, or 7 days in the case of clinical and surgical items and consumables (we cannot accept returns after these periods under any circumstances), providing it meets the following conditions: It is in its original packaging; It is unused; It is suitable for resale. We generally charge a re-stocking fee (amount varies depending on the product) on all clinical, care and surgical goods, though generally not on catering items (if returned within 7 days), we do however charge our actual carriage costs to facilitate the return (minimum £12.95 + VAT charge) and these will be deducted from any credit or refund, along with the original delivery charge.
In order for your parcel to be identfied and a refund processed, you must contact us for a returns authorisation number and correct returns address before returning goods.
No returns of intimate items
Please be advised that we cannot accept the return of any intimate protective items, such as disposable aprons, gloves, galoshes and shoe covers, all hats and all diapers/ nappies, commodes and pans of any kind. We regret that we cannot accept returns of these items, even unopened, under any circumstances.
In the event of the collection of unwanted or faulty goods, it is the responsibility of the customer to prevent any loss, theft or further damage up until the courier collects them. A person must give the goods to the courier; goods cannot be left out for collection. Any loss due to theft, damage or other incident due to lack of due care for the goods prior to collection will be borne by the customer.
A note about gifts
The buyer of the gift is responsible for checking the quantity and wellbeing of the product; if giving of the gift results in a fault being discovered later than the above time windows, then this is the responsibility of the buyer; the time windows for returns begin from then the buyer purchased the item, and there, returns won't be possible after greater than 18 days, or 7 days in the case of clinical and surgical items and consumables.
A note about film & television production companies
Due to a persistent problem with items being used as props and then returned, we may get in contact once the order has been placed. Props cannot be returned. In certain cases, we may refuse the sale altogether and instead issue a refund if a planned return is suspected.
If you have any questions regarding our delivery information, please call our Customer Services Team on 01375 651 609 or email us at email@example.com.
Note Regarding Medical & Care Consumables: For hygiene reasons, we cannot accept the return of any medical or care consumable items once the package has been opened.
Carriage and packing charge is classed as a service and as such is subject to VAT.
Please be advised that we are currently not able to ship orders to any addresses located outside of the United Kingdom.